It is 3 am, your assignment is due tomorrow and your electronic device just failed! Here are some troubleshooting tips to help!
Canvas is the system which connects you to the faculty and fellow students to enhance your learning. It is the main hub for building relationships within a secure social network, class information, and for completing online assignments. These assignments can include posting responses to a discussion board, collaborating with a team, and taking quizzes.
If you are having problems with Canvas, you may call the Canvas Support Hotline at 866-862-3131. Support is available 24/7/365!
Q. I cannot see my course on Dashboard.
A. It may be because the course may not be published by the instructor yet. Check with your instructor to see if the course has been published.
Q. How do I remove my old semester courses?
A. Go to Courses. Click View all Courses which will bring up a list of all your courses. Then star the courses that you wish to see on Dashboard.
Q. I am in Canvas and I am having difficulty. Who do I contact for help?
A. You have several options for help in Canvas. At the bottom left of the screen is a HELP button. When you click on that you are given several options:
1) You can SEARCH CANVAS GUIDE which is a FAQ section to see if your answer is there.
2) You are able to REPORT A PROBLEM.
3) You can CHAT WITH CANVAS SUPPORT which is a live chat with Canvas support.
4) You can ASK THE COMMUNITY which is asking for help from a Canvas expert.
5) You may call CANVAS SUPPORT HOTLINE at 866-862-3131.
Canvas Support is available 24/7/365 and can help you with all of your Canvas problems.
Here are some quick troubleshooting tips:
Your Cabarrus College Email account (Microsoft Office 365) is the official means of communication. This includes a free installation of Word, Excel and PowerPoint for up to five (5) devices (laptop, iPad, etc).
If you have forgotten your password for your email, you can click the link to reset your password (see figure below, Red Arrow)
Cabarrus College offers Smartthinking Online Tutoring for students. It is a service that will assist you with your research paper and with citation formating. You may access Smartthinking through Canvas.
Here are some common used IT terms and their definitions:
Browsers - What you use to navigate the internet. The most common are IE, Firefox, Safari and Google Chrome.
Bookmark - Also known as Favorite, it is a link to a website addressed saved electronically in your browser for quick access to that page.
Favorite Menu - List of your Bookmarks.
Mouse - A device to used to move the cursor around the screen and can input, move or select items on the screen by pressing the mouse buttons (called clicking). It is usually an external device on a desktop or a laptop. However, most laptops now have a built in mouse in front of the keyboard.
Reboot - To reboot your computer is to restart your computer. As each operating system (Windows 7, Windows 10, Apple) is different, refer to your manual for the best way to restart your system.
Start Menu - Often called the Start Button, it is the user interface that allows the user to launch (open) programs. In Windows, it is located in the lower left corner of the screen and has the Windows icon. For an Apple, there is no Start Menu. However, on the bottom of the screen, there is a button called Applications that allow you to open programs.
Below are some quick links to online glossary of computer terminology: